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Model

Code Type

Code

Description

Symptom

Step 1 (Troubleshooting)

Step 2 (Troubleshooting)

Step 3 (Troubleshooting)

Step 4 (Troubleshooting)

Step 5 (Troubleshooting)

Step 6 (Troubleshooting)

CS200e

Initialization Error

ERC210

N05

Printer Cannot Get Ready

No response, cannot start

Update FW

Change Main BD

 

 

 

 

N09

No Power

Cannot poewr on

Change Power Adaptor

Change Main BD

 

 

 

 

Printout Error

ER0030

F01-3

Skew

Slanting printout

Clean Pinch Roller

Clean Capstan Roller

Change Spring_Pinch

Change Spring_Capstan

 

 

F01-4

Pixel Registration

Ghost shadow

Clean Capstan Roller

Change TQL

Change Spring_Pinch

Change Spring_Capstan

 

 

F04-1

Wrinkle

Wrinkle

Adjust RBN motor duty-cycle

Calibrate RBN motor duty-cycle

Adjust Heating Energy/TPH Voltage

 

 

 

F04-2

Uniformity

Color uneven

Adjust Heating Energy

Adjust TPH Voltage

Change TPH

 

 

 

F05

TPH Pixel Fail

White lines/bands prints

Change TPH

 

 

 

 

 

F06-2

Density

Light/dark prints

Adjust TPH voltage

Change TPH

 

 

 

 

P01

Printout Contamination

Dot on prints

Clean

 

 

 

 

 

P02

Scratch

Scratch on prints

Clean

Reinstall contact IC module

 

 

 

 

P03-1

Horizontal Line

H-line

Adjust RBN motor duty-cycle

Calibrate RBN motor duty-cycle

Change Main BD

Clean/change Pinch Roller

Clean/change Platen Roller

Change/clean Capstan Roller

P04-1

Vertical Line

V-line

Change TPH

Change MAIN BD

 

 

 

 

P07

Chart Abnormal

Update FW/driver

Change Main BD

Change/Reconnect TPH Wire

Change/Reconnect Flat Cable

Adjust TPH Offset

Change Bushing_Platen

Change Spring_Pinch

LCD Error

ER0070

C01

LCD No/Wrong Signal

Abnormal display

Change LCM

 

 

 

 

 

C07-1

Button Insentive

Abnormal button response

Change Button

Change Button BD

 

 

 

 

C07-2

Button No Response

Button No response

Change Button

Change Button BD

 

 

 

 

C09

LCD Defect Dot

Dot on display

Change LCM

 

 

 

 

 

Machine Error

ERC220

0100

0100 Cover Open

Cover open

Make sure cover / flipper cover is closed

Make sure cover / flipper cover sensor is connected properly

Change cover / flipper cover sensor if needed

 

 

 

0101

0101 Flipper Cover Open

Flipper cover open

0200

0200 IC CHIP MISSING

No IC chip

Install ribbon cassette & chip into printer.

Check the ribbon chip installation

Check the ribbon chip whether it matches

Make sure the chip reader is connected to M/B correctly

 

 

0201

0201 Ribbon Missing

No ribbon

0202

0202 Ribbon Mismatch

Installed ribbon does not match IC chip ID

0203

0203 Ribbon Tpye Error

Unsupported ribbon type

0300

0300 Ribbon Out

Search Y error

Change a new ribbon roll if empty and install correctly

Make sure ribbon LED/sensor are connected properly

Clean ribbon SNR & LED, then calibrate

Check count value in chip

Change ribbon LED/sensor if needed

Change RBN encoders

0301

0301 Ribbon Out

The remaining count recorded on the IC chip is zero.

0302

0302 PRINT FAIL

Search M/C/O error

0303

0303 PRINT FAIL

Ribbon encoder count error.

0304

0304 Ribbon Out

Ending mark found

Change a new ribbon roll if empty and install correctly

 

 

 

 

 

0400

0400 Card Out

The leading edge sensor does not detect card when load cards.

Clean or change the ADF roller

Make sure card thickness at correct position

Make sure LE sensor is connected properly

Change LE sensor if needed

 

 

0500

0500 Card Jam

Jam at edge sensor (jam in ADF)

Remove the card jammed in printer

Make sure LE/Jam/Eject/flipper LE sensors are connected properly

Change LE/Jam/Eject/flipper LE sensor if needed (LE NG may continously feed cards)

 

 

 

0501

0501 Card Jam

Jam at jam sensor

0502

0502 Card Jam

Jam at jam sensor and edge sensor

0503

0503 Card Jam

Jam between jam and eject sensor

0504

0504 Card Jam

Jam at eject sensor

0505

0505 Card Jam

Jam at eject sensor and flipper edge sensor

0506

0506 Card Jam

Jam at flipper edge sensor (jam in flipper)

0507

0507 Card Jam

Jam at two of sensors which are edge sensor, jam sensor, eject or flipper LE sensor (mulit jam)

0600

0600 Card Mismatch

Reserved code for long card which hasn’t been approved to use.

N/A

 

 

 

 

 

0700

0700 Cam Error

Cam platen error

Make sure cam motor and cam sensor are connected properly.

Change cam platen motor if needed

Change cam sensor if needed

Check assembly positions of gear trains

Change Chassis

 

0800

0800 Flipper Error

Card rotation error

Make sure flip motor and flipper sensors are connected properly

Change flipper motor if needed

Change flipper sensors if needed

Change PS_FLIP_PINCH_ROLLER_C2 (Flipper Roller)

 

 

0900

0900 NVRAM Error

NVRAM error

Change Main Board if needed

 

 

 

 

 

1000

1000 Ribbon Error

Ribbon chip error

eck the smart chip and change a new one if needed

 

 

 

 

 

1100

1100 RBN Take Calibration Failed

RBN Take Calibration error

Check ribbon motors

Check RBN encoders

Check ribbon belts or gears

 

 

 

1101

1101 RBN Supply Calibration Failed

RBN Supply Calibration error

1200

1200 ADC Error

ADC error

Check M/B & IF/B of TPH connectors & cables

Check TPH and change it if needed

Check ASIC and related circuits or change Main Board if needed

 

 

 

1300

1300 FW Error

F/W checksum error

Make sure FW code matches the printer

Check flash and ASIC soldering or change Main Board if need

Check SDRAM soldering and related IF or change Main Board if needed

 

 

 

Others

ER0090

M02

Noise

Noise

Add oil on PS_CAM_TPH_C2 and PS_CAM_PINCH_C2

Change PS_CAM_TPH_C2 and PS_CAM_PINCH_C2

 

 

 

 

R01

NTF(No Trouble Found)

No problem found

 

 

 

 

 

 

R08

Artificial Case

Trouble from user

 

 

 

 

 

 

R09

Ribbon Jam

Adjust RBN Voltage

Remove Peeler

Change/clean Ribbon LED

Change/clean Ribbon SNR

 

 

 

R10

Ribbon Cut

Paste ribbon

 

 

 

 

 

 

O01

Others

Others

 

 

 

 

 

 

O02

Maintenance Request

Maintenance, not RMA

 

 

 

 

 

 

 

  • matica
  • wincor
  • hcc
  • nisca
  • hiti
  • compuprint
  • epson
  • olliveti
  • brother
  • samsung
  • tallygenicom
  • hp

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