Model |
Code Type |
Code |
Description |
Symptom |
Step 1 (Troubleshooting) |
Step 2 (Troubleshooting) |
Step 3 (Troubleshooting) |
Step 4 (Troubleshooting) |
Step 5 (Troubleshooting) |
Step 6 (Troubleshooting) |
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CS200e |
Initialization Error |
ERC210 |
N05 |
Printer Cannot Get Ready |
No response, cannot start |
Update FW |
Change Main BD |
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N09 |
No Power |
Cannot poewr on |
Change Power Adaptor |
Change Main BD |
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Printout Error |
ER0030 |
F01-3 |
Skew |
Slanting printout |
Clean Pinch Roller |
Clean Capstan Roller |
Change Spring_Pinch |
Change Spring_Capstan |
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F01-4 |
Pixel Registration |
Ghost shadow |
Clean Capstan Roller |
Change TQL |
Change Spring_Pinch |
Change Spring_Capstan |
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F04-1 |
Wrinkle |
Wrinkle |
Adjust RBN motor duty-cycle |
Calibrate RBN motor duty-cycle |
Adjust Heating Energy/TPH Voltage |
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F04-2 |
Uniformity |
Color uneven |
Adjust Heating Energy |
Adjust TPH Voltage |
Change TPH |
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F05 |
TPH Pixel Fail |
White lines/bands prints |
Change TPH |
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F06-2 |
Density |
Light/dark prints |
Adjust TPH voltage |
Change TPH |
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P01 |
Printout Contamination |
Dot on prints |
Clean |
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P02 |
Scratch |
Scratch on prints |
Clean |
Reinstall contact IC module |
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P03-1 |
Horizontal Line |
H-line |
Adjust RBN motor duty-cycle |
Calibrate RBN motor duty-cycle |
Change Main BD |
Clean/change Pinch Roller |
Clean/change Platen Roller |
Change/clean Capstan Roller |
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P04-1 |
Vertical Line |
V-line |
Change TPH |
Change MAIN BD |
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P07 |
Chart Abnormal |
Update FW/driver |
Change Main BD |
Change/Reconnect TPH Wire |
Change/Reconnect Flat Cable |
Adjust TPH Offset |
Change Bushing_Platen |
Change Spring_Pinch |
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LCD Error |
ER0070 |
C01 |
LCD No/Wrong Signal |
Abnormal display |
Change LCM |
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C07-1 |
Button Insentive |
Abnormal button response |
Change Button |
Change Button BD |
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C07-2 |
Button No Response |
Button No response |
Change Button |
Change Button BD |
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C09 |
LCD Defect Dot |
Dot on display |
Change LCM |
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Machine Error |
ERC220 |
0100 |
0100 Cover Open |
Cover open |
Make sure cover / flipper cover is closed |
Make sure cover / flipper cover sensor is connected properly |
Change cover / flipper cover sensor if needed |
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0101 |
0101 Flipper Cover Open |
Flipper cover open |
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0200 |
0200 IC CHIP MISSING |
No IC chip |
Install ribbon cassette & chip into printer. |
Check the ribbon chip installation |
Check the ribbon chip whether it matches |
Make sure the chip reader is connected to M/B correctly |
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0201 |
0201 Ribbon Missing |
No ribbon |
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0202 |
0202 Ribbon Mismatch |
Installed ribbon does not match IC chip ID |
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0203 |
0203 Ribbon Tpye Error |
Unsupported ribbon type |
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0300 |
0300 Ribbon Out |
Search Y error |
Change a new ribbon roll if empty and install correctly |
Make sure ribbon LED/sensor are connected properly |
Clean ribbon SNR & LED, then calibrate |
Check count value in chip |
Change ribbon LED/sensor if needed |
Change RBN encoders |
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0301 |
0301 Ribbon Out |
The remaining count recorded on the IC chip is zero. |
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0302 |
0302 PRINT FAIL |
Search M/C/O error |
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0303 |
0303 PRINT FAIL |
Ribbon encoder count error. |
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0304 |
0304 Ribbon Out |
Ending mark found |
Change a new ribbon roll if empty and install correctly |
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0400 |
0400 Card Out |
The leading edge sensor does not detect card when load cards. |
Clean or change the ADF roller |
Make sure card thickness at correct position |
Make sure LE sensor is connected properly |
Change LE sensor if needed |
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0500 |
0500 Card Jam |
Jam at edge sensor (jam in ADF) |
Remove the card jammed in printer |
Make sure LE/Jam/Eject/flipper LE sensors are connected properly |
Change LE/Jam/Eject/flipper LE sensor if needed (LE NG may continously feed cards) |
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0501 |
0501 Card Jam |
Jam at jam sensor |
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0502 |
0502 Card Jam |
Jam at jam sensor and edge sensor |
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0503 |
0503 Card Jam |
Jam between jam and eject sensor |
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0504 |
0504 Card Jam |
Jam at eject sensor |
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0505 |
0505 Card Jam |
Jam at eject sensor and flipper edge sensor |
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0506 |
0506 Card Jam |
Jam at flipper edge sensor (jam in flipper) |
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0507 |
0507 Card Jam |
Jam at two of sensors which are edge sensor, jam sensor, eject or flipper LE sensor (mulit jam) |
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0600 |
0600 Card Mismatch |
Reserved code for long card which hasn’t been approved to use. |
N/A |
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0700 |
0700 Cam Error |
Cam platen error |
Make sure cam motor and cam sensor are connected properly. |
Change cam platen motor if needed |
Change cam sensor if needed |
Check assembly positions of gear trains |
Change Chassis |
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0800 |
0800 Flipper Error |
Card rotation error |
Make sure flip motor and flipper sensors are connected properly |
Change flipper motor if needed |
Change flipper sensors if needed |
Change PS_FLIP_PINCH_ROLLER_C2 (Flipper Roller) |
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0900 |
0900 NVRAM Error |
NVRAM error |
Change Main Board if needed |
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1000 |
1000 Ribbon Error |
Ribbon chip error |
eck the smart chip and change a new one if needed |
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1100 |
1100 RBN Take Calibration Failed |
RBN Take Calibration error |
Check ribbon motors |
Check RBN encoders |
Check ribbon belts or gears |
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1101 |
1101 RBN Supply Calibration Failed |
RBN Supply Calibration error |
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1200 |
1200 ADC Error |
ADC error |
Check M/B & IF/B of TPH connectors & cables |
Check TPH and change it if needed |
Check ASIC and related circuits or change Main Board if needed |
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1300 |
1300 FW Error |
F/W checksum error |
Make sure FW code matches the printer |
Check flash and ASIC soldering or change Main Board if need |
Check SDRAM soldering and related IF or change Main Board if needed |
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Others |
ER0090 |
M02 |
Noise |
Noise |
Add oil on PS_CAM_TPH_C2 and PS_CAM_PINCH_C2 |
Change PS_CAM_TPH_C2 and PS_CAM_PINCH_C2 |
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R01 |
NTF(No Trouble Found) |
No problem found |
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R08 |
Artificial Case |
Trouble from user |
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R09 |
Ribbon Jam |
Adjust RBN Voltage |
Remove Peeler |
Change/clean Ribbon LED |
Change/clean Ribbon SNR |
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R10 |
Ribbon Cut |
Paste ribbon |
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O01 |
Others |
Others |
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O02 |
Maintenance Request |
Maintenance, not RMA |
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